1. Who We Are

Home Utility Ltd (Company No. 16892846) is a home repair and installation service provider registered in England & Wales.

  • Registered Address: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF
  • VAT Registration Number: 518 1609 94
  • Gas Safe Registration: 974833
  • Email: info@homeutility.co.uk
  • Phone: 07983 511772

For any privacy-related queries, you can contact our data controller at info@homeutility.co.uk or call 07983 511772.

2. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title
  • Contact Data: Address, email address, telephone number
  • Service Data: Details of the services you have requested or we have provided
  • Technical Data: IP address, browser type, operating system, and other technology identifiers when you visit our website
  • Usage Data: Information about how you use our website
  • Communications Data: Any correspondence between you and Home Utility Ltd

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage the services you have requested
  • To communicate with you about appointments, quotes, and service updates
  • To process payments
  • To respond to enquiries and complaints
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal bases:

  • Performance of a Contract: When you engage our services
  • Legitimate Interests: To improve our services and communicate with you
  • Consent: Where you have opted in to marketing communications or non-essential cookies
  • Legal Obligation: Where we are required to retain information by law

5. Data Sharing

We do not sell your personal data to third parties.

We may share your information with trusted service providers who assist us in operating our business, including payment processors and IT support providers. All third parties are required to process your data in accordance with data protection law.

We may also disclose your data if required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

For tax purposes, we are required to keep basic information about our customers for six years after they cease being customers.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another provider
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@homeutility.co.uk. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

  • Website: https://ico.org.uk
  • Phone: 0303 123 1113

Questions?

If you have any questions about this Privacy & Cookie Policy, please contact us:

  • Email: info@homeutility.co.uk
  • Phone: 07983 511772