Find Home Utility: Our London Office and How We Reach You
Home Utility’s administrative base is on the fifth floor at 167-169 Great Portland Street, London W1W 5PF. Engineers work out on the road, travelling to customers across every London borough.
- Gas Safe registered 974833
- Fully insured engineers
- Workmanship guarantee
- 24/7 emergency line
Office hours Monday to Saturday, with a 24/7 emergency line. Gas Safe registered 974833. Company No. 16892846.
Book an engineer
Send us the fault and your postcode. We will confirm when an engineer can attend and what the job involves before you commit.
- Gas Safe 974833
- TrustATrader TT32961
- Fully insured
- No hidden costs
The company’s administrative base sits at 5th Floor, 167-169 Great Portland Street, London W1W 5PF, on the stretch between Oxford Circus and Regent’s Park. It is where scheduling, certification records and customer calls are handled. It is not a shop, a trade counter or a walk-in repair centre, and no appliance is repaired there. If you have found this page looking for the company’s London base, that address is it, and the phone number below reaches the same team that arranges every visit.
Home Utility Ltd is registered as company number 16892846, with VAT number 518 1609 94 and Gas Safe registration 974833 as a business. The office holds those records and the paperwork behind each job. Engineers are dispatched to addresses across all London boroughs, covering appliance, electrical, heating and plumbing work, so the practical starting point for anything you need is a telephone call rather than a trip into W1.
A mobile service, not a walk-in centre
The work happens at your address, not at ours. Engineers travel out with the van stocked for the job booked, which is why a washing machine, a boiler fault, a leak or a consumer unit problem is dealt with in the property rather than on a bench in Great Portland Street. The office does the things a mobile business still needs a fixed base for: taking calls, scheduling visits, ordering parts, keeping Gas Safe and electrical certification records, and handling invoicing and insurance paperwork. There is no counter, no showroom and no parts desk, so there is nothing to collect. The right move is always to book rather than travel: ring the number below or book online, describe the fault and the access arrangements, and an engineer comes to you. Visitors are seen by appointment only.
Every district we serve has its own access notes, from controlled parking to gated entrances. Browse them on our areas we cover page.
Driving to the Great Portland Street office
Great Portland Street runs north to south between Euston Road and the Oxford Circus end of the West End, so most drivers come off either Euston Road or Marylebone Road and turn down it. The two form a single east to west corridor across the north of the district and are the usual reference for anyone arriving by car. Two charges apply before you set off. The office is inside the Congestion Charge zone, which operates on the published daily basis, and it is also inside the Ultra Low Emission Zone, so a vehicle that does not meet the emission standard is charged separately. Both are paid to Transport for London rather than to us. Because of that, and because there is no parking attached to the building, most people who need to speak to us do so by phone.
Getting here by tube, bus and train
Great Portland Street station is the nearest, served by the Circle, Hammersmith & City and Metropolitan lines, and it sits at the Euston Road end of the street. Regent’s Park on the Bakerloo line is also within reach, as is Oxford Circus, where the Bakerloo, Central and Victoria lines meet. Buses run along Euston Road, Marylebone Road and Great Portland Street itself. For anyone arriving from further out, Euston, King’s Cross St Pancras, Marylebone and Paddington all connect through onto the same tube lines. Public transport is the sensible option here, since the office has no customer parking of its own and the surrounding streets are metered and time limited throughout the working week.
Parking, the building and access
There is no dedicated customer parking at the building. The options are paid on-street bays, which are metered and time limited, and the commercial car parks in the surrounding streets, which charge their own tariffs. Both fill up during the working week. The office is on the fifth floor and is reached through the main building entrance, where the building’s own access procedures apply, so anyone visiting by appointment should allow for signing in at reception before coming up. Access is standard office building access rather than a purpose-built customer space. If you have a specific access requirement, or you need arrangements made in advance for a visit, call ahead on the number below and we will sort it out before you travel. Appointments are confirmed in advance; please do not arrive unannounced.
Contact details and opening hours
The office is staffed Monday to Friday from 8am to 6pm and on Saturday from 9am to 4pm. Sunday is kept for emergencies only. Alongside those hours, the emergency line is answered 24/7, so a burst pipe, a total heating failure or a dangerous electrical fault can be reported at any point, including outside the times listed above. Calls made overnight are triaged on the phone before an engineer is sent.
Home Utility Ltd
- Office5th Floor, 167-169 Great Portland Street
- CityLondon W1W 5PF
- Phone0203 831 5999
- Mobile07983 511772
- Emailinfo@homeutility.co.uk
- Gas Safe974833
Opening hours
- Monday to Friday8:00am – 6:00pm
- Saturday9:00am – 4:00pm
- SundayEmergency call-outs only
- Emergency line24 hours, every day
What we do, wherever you are in London
Heating Services
Boiler repairs, servicing, installations and central heating work by Gas Safe registered engineers.
- Boiler Repairs & Breakdowns
- Boiler Servicing
- Boiler Installation
- Central Heating Repairs
Plumbing Services
Emergency leaks, blocked drains, tap and pipe work, and full bathroom installations.
- Emergency Plumbing Repairs
- Leak Detection & Repairs
- Tap Repairs & Replacement
- Bathroom Installation
Appliance Services
Repairs and fittings for the machines a household cannot manage without, usually in a single visit.
- Extractor Fan
- Washing Machine
- Dishwasher
- Fridge & Freezer
Electrical Services
Fault finding, fixed-wiring inspection, rewiring and new circuits, worked to BS 7671.
- Electrical Safety Inspections (EICR)
- Emergency Electrical Repairs
- Full & Partial Rewiring
- Fuse Board Upgrades
Directions for the districts we cover
Each district has its own page covering the approach roads, the nearest station, parking rules and access notes our engineers work to. These are a sample; the full list is on the areas we cover page.
Book an engineer rather than a visit
Call 0203 831 5999 or email info@homeutility.co.uk to book an engineer, and we will come to your address.
Frequently asked questions
Can I bring my appliance to your London office for a repair?
No. The Great Portland Street address is an administrative office, not a repair centre or a trade counter, and there are no workshop facilities there. Book an engineer instead and the work is done at your property, which is usually more effective anyway because many appliance faults involve the water supply, the waste or the electrical socket rather than the machine on its own.
Where exactly is Home Utility based?
At 5th Floor, 167-169 Great Portland Street, London W1W 5PF, in the area between Great Portland Street station, Oxford Circus and Regent’s Park. That is the registered and administrative address for Home Utility Ltd, company number 16892846. Engineers do not sit there waiting; they work across all London boroughs, so the address is a base for scheduling and records rather than a place customers normally need.
Do I need to visit the office to arrange work?
Not at all. Everything is arranged by phone on 0203 831 5999 or 07983 511772, or by email to info@homeutility.co.uk. Give the address, describe the fault and mention any access details such as a floor number, an intercom code or a parking permit, and a visit is scheduled into a time band. The engineer telephones before setting off, so there is no need to come to Great Portland Street at any stage.
What should I know about driving to the office?
The building sits inside both the Congestion Charge zone and the Ultra Low Emission Zone, so charges may be payable to Transport for London depending on your vehicle and the day. There is no customer parking, only metered on-street bays and commercial car parks nearby. Great Portland Street station and the surrounding tube connections are the easier option if you do have an appointment.
How do I know the engineer is competent for the job?
Engineers are assigned by trade rather than sent out to whatever is next on the list. They are qualified, certified and insured for that work, and receive regular training. Gas work is carried out under Gas Safe registration 974833, which you can verify on the Gas Safe register yourself.
Registered in England and Wales as Home Utility Ltd, company number 16892846. Gas work is undertaken under Gas Safe Registration 974833. All services are carried out by suitably qualified and insured professionals, meeting the UK safety and regulatory requirements that apply. Gas, electrical and other hazardous faults should only ever be handled by someone qualified to do so.